We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
In most cases, granny flats that share the same address as the primary residence on a block of land cannot apply for a new nbn broadband access network connection – each connection must be linked to a unique address.
To connect granny flats to the nbn access network, you may need to extend your existing connection from the primary residence – by either extending the signal of your local Wi-Fi network, or by installing an additional service through a registered cabler.
If you’re in the process of applying for a new address (i.e. sub-dividing one address into two or more lots), and would like to connect it to the nbn access network, then you should apply as a new development.
Your provider may be able to assist you with an additional service. Be sure to discuss your plans with your provider before commencing any work as additional services may incur extra charges or require specific requirements.
If your address doesn’t appear when you check your address, or if you would like to request an additional connection on a property with more than one residence on it, you’ll need to contact a phone and internet provider. The provider will contact nbn to assist in making these changes.
As part of the process, your provider may request information such as the coordinates of the property you wish to connect, and proof that the property is occupied.
A home built with nbn connectivity is designed to help you do more of what you enjoy online. With a choice of providers offering a range of wholesale speed tiers, the nbn network is made for more.
If you are building a new home or buying off-the-plan, here are some things you will need to consider to help ensure your new home is built with the nbn network.
Connecting to the nbn broadband access network may require nbn supplied equipment to be installed within your premises by a certified technician. Therefore, you will need to inform your landlord prior to installation and receive approval before any work is commenced. If you’re not in direct contact with your landlord, you will need to contact your property manager or real estate agent.
If you’re interested in learning more about tenant rights we suggest contacting your local tenant service or union, as laws may differ between states and regions.
To prepare for the switch to the nbn broadband access network, please consider the following information:
Please consider the following to help ensure a smooth installation process:
Upon the arrival of your nbn approved technician, please inform them of any of the following environmental issues:
For more information about the connection requirements of your premises, please speak to your phone and internet provider.
The rollout of the nbn access network involves new technologies which some existing devices may not be compatible with such as Medical alarms, autodiallers or emergency call buttons.
Make sure you consider these devices when moving to the nbn network.
If you have a planned building knockdown or demolition and require the removal of nbn supplied equipment (such as an nbn connection box, associated cables and other equipment), please visit our Modifying nbn infrastructure page and complete the application form.
A member of the Relocation Works team will be in contact to provide you with assistance and any associated costs to complete the work.
If you need existing nbn supplied equipment or cabling within your home or business modified or relocated (such as an nbn connection box, associated cables and other equipment), you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines.
Please note, this only applies to nbn’s Fixed Line technologies including FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here. If you are looking to relocate your external nbn supplied equipment, or you’re using satellite or Fixed Wireless technology, you will not be able to contact a registered cabler as this is not covered under our Authority to Alter.
If you are a registered cabler, see our cabling guidelines page for information.
If you are using Fixed Wireless technology, please visit the Modifying nbn infrastructure page and complete the application form. A member of the Relocation Works team will be in contact to provide you with assistance and any associated costs to complete the work.
For external nbn equipment relocations in your home or business, please visit the Modifying nbn infrastructure page and complete the application form. A member of the Relocation Works team will be in contact to provide you with assistance and any associated costs to complete the work.
It is a legal requirement that you leave the nbn supplied equipment such as the connection box and cables if you are moving out of your house.
If you’re moving into a premises connected to the nbn network and discover the nbn supplied equipment has been removed, please contact your phone and internet provider and they will arrange for the equipment to be reinstalled. This may delay your new nbn network connection. There are however more steps you can take to help experience a smooth relocation to your new address.
If your nbn supplied equipment has been installed in an area that is causing a serious hazard, safety concern or impacting the use of your medical alarm, please call 1800 687 626 immediately.
If your nbn supplied equipment has been removed by a third party or is missing, please contact your phone and internet provider directly so they can arrange for reinstallation.
If you’re relocating existing nbn supplied equipment due to service performance, please first consider optimising your internet connection by speaking to your provider about your specific needs.
In most cases, granny flats that share the same address as the primary residence on a block of land cannot apply for a new nbn broadband access network connection – each connection must be linked to a unique address.
To connect granny flats to the nbn access network, you may need to extend your existing connection from the primary residence – by either extending the signal of your local Wi-Fi network, or by installing an additional service through a registered cabler.
If you’re in the process of applying for a new address (i.e. sub-dividing one address into two or more lots), and would like to connect it to the nbn access network, then you should apply as a new development.
Your provider may be able to assist you with an additional service. Be sure to discuss your plans with your provider before commencing any work as additional services may incur extra charges or require specific requirements.
If your address doesn’t appear when you check your address, or if you would like to request an additional connection on a property with more than one residence on it, you’ll need to contact a phone and internet provider. The provider will contact nbn to assist in making these changes.
As part of the process, your provider may request information such as the coordinates of the property you wish to connect, and proof that the property is occupied.
A home built with nbn connectivity is designed to help you do more of what you enjoy online. With a choice of providers offering a range of wholesale speed tiers, the nbn network is made for more.
If you are building a new home or buying off-the-plan, here are some things you will need to consider to help ensure your new home is built with the nbn network.
Connecting to the nbn broadband access network may require nbn supplied equipment to be installed within your premises by a certified technician. Therefore, you will need to inform your landlord prior to installation and receive approval before any work is commenced. If you’re not in direct contact with your landlord, you will need to contact your property manager or real estate agent.
If you’re interested in learning more about tenant rights we suggest contacting your local tenant service or union, as laws may differ between states and regions.
To prepare for the switch to the nbn broadband access network, please consider the following information:
Please consider the following to help ensure a smooth installation process:
Upon the arrival of your nbn approved technician, please inform them of any of the following environmental issues:
For more information about the connection requirements of your premises, please speak to your phone and internet provider.
The rollout of the nbn access network involves new technologies which some existing devices may not be compatible with such as Medical alarms, autodiallers or emergency call buttons.
Make sure you consider these devices when moving to the nbn network.
If you have a planned building knockdown or demolition and require the removal of nbn supplied equipment (such as an nbn connection box, associated cables and other equipment), please visit our Modifying nbn infrastructure page and complete the application form.
A member of the Relocation Works team will be in contact to provide you with assistance and any associated costs to complete the work.
If you need existing nbn supplied equipment or cabling within your home or business modified or relocated (such as an nbn connection box, associated cables and other equipment), you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines.
Please note, this only applies to nbn’s Fixed Line technologies including FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here. If you are looking to relocate your external nbn supplied equipment, or you’re using satellite or Fixed Wireless technology, you will not be able to contact a registered cabler as this is not covered under our Authority to Alter.
If you are a registered cabler, see our cabling guidelines page for information.
If you are using Fixed Wireless technology, please visit the Modifying nbn infrastructure page and complete the application form. A member of the Relocation Works team will be in contact to provide you with assistance and any associated costs to complete the work.
For external nbn equipment relocations in your home or business, please visit the Modifying nbn infrastructure page and complete the application form. A member of the Relocation Works team will be in contact to provide you with assistance and any associated costs to complete the work.
It is a legal requirement that you leave the nbn supplied equipment such as the connection box and cables if you are moving out of your house.
If you’re moving into a premises connected to the nbn network and discover the nbn supplied equipment has been removed, please contact your phone and internet provider and they will arrange for the equipment to be reinstalled. This may delay your new nbn network connection. There are however more steps you can take to help experience a smooth relocation to your new address.
If your nbn supplied equipment has been installed in an area that is causing a serious hazard, safety concern or impacting the use of your medical alarm, please call 1800 687 626 immediately.
If your nbn supplied equipment has been removed by a third party or is missing, please contact your phone and internet provider directly so they can arrange for reinstallation.
If you’re relocating existing nbn supplied equipment due to service performance, please first consider optimising your internet connection by speaking to your provider about your specific needs.
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